Show the Love: Customer Service in a 24/7 Social Media World
With the advent of social media we have encountered a new world of customer service. A world where the customer has a voice and that voice can be,well, quite loud! The dynamics of how companies manage...
View ArticleWhat Retail has Taught me about Customer Service
Like any young person, I’ve spent a good chunk of my life within the retail world. Not shopping, rather, part-time work. My retail work history included associate work for 2 large retail chains (I...
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